FREQUENTLY ASKED QUESTIONS
Orders & Shipping
Which forms of payment do you accept?
Our online store accepts all major credit and debit cards processed via Stripe; including American Express, Discover, MasterCard & Visa. We also accept AmazonPay, Apple Pay (via Safari or Mobile), Google Pay and HUCK® E-Gift Cards. We do not accept checks or third-party gift cards for online purchases.
Do you sell gift cards?
Yes, our online store sells electronic gift cards, or e-gift cards. HUCK® Performance Buckets E-Gift Cards are redeemable online only.
Our retail store sells physical Gift Cards, but they are not available online, and can only be redeemed in person, at our store in Ocean City.
How long until my order ships?
Our buckets are not mass produced. They are made-to-order, by hand, one at a time. We aim to ship an order within 3 business days, but it may be a little sooner, or later.
If your order contains a gift or is for a special occasion – let us know and we’ll move heaven and earth to get your order out as quickly as possible.
Custom buckets, of small quantities, typically ship between 5 and 7 days.
Can I pick up my order?
Yes, we now offer local pick up at our Retail Store in Ocean City. During check out, just select Local Pick Up after entering your billing information.
Please note, your order may not be immediately available. Please confirm with us that we have your order filled before heading to the shop.
Will I receive a confirmation email?
Yes, you’ll get an email to confirm your online order and an email when we create the shipping label for your package. That way you’ll get a heads up when we’re getting ready to ship it out. If you didn’t get an order confirmation email, you probably didn’t place an order. Check your SPAM folder, and if it’s still missing, then reach out to us and we’ll look into it.
Which carrier do you ship with?
We typically ship all domestic orders via UPS Ground.
Do you offer international shipping?
Yes, we do. Int’l shipping charges are based on the shipping destination. We consider all orders being shipped outside of the continental US as International, this includes US Territories. *We can not guarantee International shipping arrival dates as we have no control over destination custom rules, timing or processes.
Refunds & Exchanges
Do you accept returns?
We accept returns of most unused and unworn merchandise up to 30 days from purchase date.
If accepted, refund will be issued in the original form of payment or if requested, HUCK® Performance Buckets Gift Card. If the return is made after 30 days, refund will be issued as store credit.
Unfortunately, we do not accept returns of those items marked Final Sale, Custom Products, Mystery Meat Buckets, or individual items sold as part of Bucket Bundles.
How do I reach customer service?
Have a question? Need help?
Please fill out our contact form. Our team will do our damndest to address your concerns as soon as possible — ideally, within 1 business day.
Product Info & Guarantee
Are these buckets really 100% Made in the USA?
Yessiree, BOB! The components of the bucket are made in Philadelphia, the hardware comes from Florida and we assemble, pack and ship in our shop on the Eastern Shore in the great State of Maryland. Boom!
What size are your buckets?
Height: 13 5/8”
Open End Diameter: 11 1/8”
Base Diameter: 10.5”
Weight: 3 lbs
Capacity: 5 Gallons
How do I care for my bucket?
Our buckets are an investment. Take good care of them and they’ll take good care of you.
We recommend hand washing with a microfiber cloth and warm soapy water for everyday cleaning.
For rubber cleaning and protection, we recommend Armor All Original Protectant (Non-Greasy formula).
For tough stains we recommend using isopropyl alcohol and microfiber cloth and for really tough stains, acetone and microfiber cloth.
Whatever you do, be sure to use a clean, microfiber cloth. DO NOT use abrasive materials or cleaners. Our buckets are tough, but rough materials or dirty rags can scuff and dull the bucket’s surface.
Why should I register my bucket?
It’s the easiest way to verify to us that you purchased or were gifted an authentic HUCK® Performance Bucket. It will also help us streamline claims if you ever need to utilize our HUCK® Incredible Lifetime Guarantee.
How does the guarantee work?
We stand behind every bucket we make.
If you are not satisfied with one of our buckets, upon purchase or during its use, reach out to us. We’ll get back to you with some options.
Damage due to wear and tear that is not covered by our Lifetime Guarantee will be repaired at a reasonable charge.
We strive to get back to you within 1 business day.
Do you have a retail location?
Yes, the HUCK® Performance Buckets Retail Store is located at 12703 Sunset Avenue, Suite 9, Ocean City, MD 21842. It’s just down the street from the commercial fishing harbor.
When is your retail store open?
We are typically open Monday through Friday, 10am – 5pm, some Saturdays and 60% of the time we are almost never open on Sundays. The good news is that our online store is open 24/7, 365!
Where can I buy HUCK® Performance Buckets?
In addition to the HUCK® Performance Bucket retail and online stores, presently we also have several authorized HUCK® Performance Bucket Retailers across the United States.
Shoot us an email or use our Store Locator to find out if there’s a authorized dealer near you.
Wholesale & Corporate
Can I sell your buckets?
Funny you should ask, as a matter of fact you can! If you’re interested in carrying our products, please fill out our wholesale application here.
What about dropship programs?
Yes, we have and we will. Let’s talk!
Will you entertain corporate orders or collaborations?
Yes, we’re more than happy to work with corporate partners to design and release exclusive colorways, custom-labeled, or branded HUCK® Performance Buckets.
Can I order custom bucket colorways?
Yes! If you’re interested in buying a minimum of 250 HUCK® Performance Buckets, we’d be happy to discuss custom colorways and exclusive design options. Fill out our wholesale application and please briefly note your interests.
If you have smaller orders, unfortunately, we cannot customize colorways, but we do offer custom labeled buckets with no minimum order size.